The Nigerian National Petroleum Corporation Limited (NNPC Ltd) has frowned at a recent video circulating on social media showing a fuel pump attendant allegedly compelling customers to buy lubricants or engine oil before purchasing petrol. NNPC Retail has clarified that this allegation is entirely false and contradicts its Customer Service Charter. The Corporation emphasized that customers are not required to buy additional products to purchase petrol.
NNPC Ltd reiterated its commitment to transparent and quality service, and an investigation is underway to address the incident. Managing Director, Mr. Huub Stokman, affirmed that disciplinary action will follow if the allegations are found to be true. The Corporation urged the general public to report such incidents to the appropriate authorities, ensuring that customers receive the best service possible.
No Requirement to Buy Additional Products, Says NNPC Retail
NNPC Retail has reassured customers that they are not required to buy lubricants or engine oil to purchase petrol at its stations. The Corporation’s Customer Service Charter prioritizes customer satisfaction and convenience, contradicting the false allegation. Nigerian National Petroleum Corporation Ltd emphasized its commitment to providing quality service, ensuring that customers have a seamless experience at its stations.
By clarifying this misinformation, Nigerian National Petroleum Corporation Retail aims to maintain transparency and trust with its customers. The Corporation’s dedication to quality service aligns with its mission to provide efficient and effective energy solutions. With this reassurance, customers can continue to rely on NNPC Retail for their fuel needs.
Investigation Underway, Disciplinary Action to Follow
An investigation is currently underway to address the incident at the NNPC Retail station. Managing Director, Mr. Huub Stokman, has assured that disciplinary action will be taken if the allegations are found to be true. This swift action demonstrates NNPC Ltd’s commitment to upholding its Customer Service Charter and ensuring that customers receive the best service possible.
The investigation and potential disciplinary action serve as a reminder to all NNPC Retail staff of the importance of adhering to the Corporation’s customer-centric values. By taking prompt action, NNPC Ltd reaffirms its dedication to providing quality service and maintaining customer trust.
Nigerian National Petroleum Corporation Ltd Urges Public to Report Incidents
NNPC Ltd has urged the general public to report any incidents of coercive sales tactics or poor service at its stations. By speaking out, customers can help the Corporation identify and address any issues, ensuring that its service meets the highest standards. This call to action demonstrates Nigerian National Petroleum Corporation Ltd’s commitment to transparency and customer satisfaction.
By reporting incidents, customers can play an active role in shaping the service they receive at NNPC Retail stations. The Corporation’s willingness to listen and take action sets a positive precedent for customer engagement and satisfaction in the industry.
NNPC Ltd Reaffirms Commitment to Quality Service
NNPC Ltd has reaffirmed its commitment to providing quality service to its customers, prioritizing customer satisfaction, convenience, and transparency through its Customer Service Charter. By addressing the false allegation and investigating the incident, Nigerian National Petroleum Corporation Retail has demonstrated its dedication to upholding these values, showcasing its mission to provide efficient and effective energy solutions. This reaffirmation assures customers of Nigerian National Petroleum Corporation Ltd’s unwavering focus on delivering exceptional service.
With its commitment to quality service, Nigerian National Petroleum Corporation Ltd aims to provide a seamless and convenient experience for its customers at its stations. The Corporation’s dedication to transparency and customer satisfaction aligns with its goal of providing energy solutions that meet the evolving needs of its customers. By upholding its Customer Service Charter, Nigerian National Petroleum Corporation Ltd continues to build trust with its customers, solidifying its position as a leader in the energy industry.
Table of Contents
Discover more from OGM News NG
Subscribe to get the latest posts sent to your email.
